Public Liability Claims

Public liability claims

Public Liability

If you’ve had an accident in a public place that wasn’t your fault then you can make a public liability claim.

Public liability insurance covers a member of the public who has had an accident or their property damaged and wishes to make a claim against a business. These accidents could include tripping over some tools at premises or slipping on uneven surfaces. 

If you have been injured on business premises within the last 3 years that wasn’t your fault then contact us at DIYPI personal injury, we will get you back on the road to recovery as quickly as possible.

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Making a public liability claim

Why claim compensation?

The owner of the land, be it an organisation or local authority, has a duty of care to members of the public. If they fail to keep you safe while on their land then you can claim compensation.

Businesses take out public liability insurance to ensure they are covered to compensate anyone who may have an accident while on their premises. However, it is not a legal requirement for businesses.


Did you know?

According to health and safety executive  statistics 441,000 workers sustained a non-fatal injury according to self reports from the labour force survey in 2020/21.

6.3 million working days lost due to non-fatal workplace injuries in 2019/20.

Public Liability

Accidents can happen anywhere but by making a public liability claim you are covered for any accident that you may have in a public space that was not your fault, some of these accidents may include:


  • Slips, trips and falls caused by wet floors in supermarkets, shops or restaurants.
  • Falls on uneven surfaces in car parks, paths, schools.
  • Obstructions and trips on the road or pedestrian footpath.
  • Falling objects from properties or building sites.
  • Injuries during beauty treatments or similar services.
  • Damages or injury from contractors.

Psychological Stress

In addition to a serious physical injury, some factory workers suffer from psychological stress too.

During the healing process – the duration of which fluctuates from person to person, depending on injuries and personal circumstances – some people notice signs of increased stress. One such condition often cited being Post Traumatic Stress Disorder (or PTSD).

Elsewhere, anxiety, depression, anguish, fearfulness, issues with sleep and reoccurring nightmares about the crash can play out.

Psychological Injury

Try our compensation guide to find out how much your claim could be worth

Totally stress-free...

Our qualified team are equipped with everything that it takes to handle your claim journey, from beginning to end.

After 18 years, we are well placed to make sure that you’re in receipt of a comprehensive litigation package, designed to protect both you and your family.

Times change, and with it so does the nuances of the legal sector. We grant you access to solicitors who will ultimately guide you towards the most advantageous outcome to your case.

Injury Claim

Frequently asked Questions

Who are public liability claims made against?

Public liability claims are made against the company that owns the property where you had your accident. This can include a private company, a business or a local authority/council. If you are unsure who is to blame, get in touch today for help and advice.

The owner of the place I was injured doesn’t have public liability insurance can I still claim?

Yes, as public liability insurance isn’t compulsory by law, some businesses may not take out this insurance. However, you can still make a claim. The compensation will be paid directly from the business that is at fault rather than the insurer.

What do I need in order to make a public liability claim?

When you have had an accident, it may help your claim to have the following: reported the accident to the staff/ owner of the property, make a note in the accident book (if applicable), take photos of the site and cause of the accident, and take note of any witnesses and their contact details.

How DIYPI can help with a public liability claim.......

With access to the top personal injury lawyers in the country our experienced team will find the right lawyer for your case and work hard to gain you the full amount of compensation you deserve.

Our friendly team treat each claim with the upmost care and attention to ensure that we secure you the most fair and reasonable financial outcome possible. With a free claims assessment and No Win No Fee* policy, you’ve got nothing to lose.

*What is 'No Win No Fee'?*

A No Win No Fee agreement, also known as a Conditional Fee Agreement (CFA) in the legal world, is an arrangement between a claimant and solicitor. In simple terms a ‘No Win No Fee’ arrangement means that you will not pay a fee if your claim is unsuccessful.

*No Win No Fee * typically customers pay 25% of the amount recovered to our solicitors, although this will be subject to your individual circumstances and the actual fee may be more or less than this.

If you cancel the claim after the cooling-off period of 14 days you may be charged a cancellation fee by the solicitor. 

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